Keep perspective—remembe

Search for greater understanding or for the best solutions by asking others to explain what they mean. Be curious, ask the extra question. Ask questions for the benefit of others, even if you know the answer. Validate others when they ask questions.

Make it easy for others

Effort is important, but people expect results. Focus on outcomes when deciding what to do next. Follow-up on everything until it’s resolved. Finish tasks fully—no half-done.

Get to know customers and coworkers on a more personal level. Learn what matters to people and how they prefer to communicate. Build trust to solve problems and navigate conflict together.

Speed matters—move the w

Leave your workspace rea

Offer all feedback, both positive and negative, in a way that is respectful, specific, timely, and focused on behaviors and impact. Receive feedback with curiosity rather than defensiveness.

Set clear goals and define how success is measured. Make progress visible and check it regularly. Hold yourself and others accountable until the goal is hit.

Ask, “Who else would ben