Say what needs to be said in order to be understood and to make progress. Help the team succeed by asking questions or raising issues-- even when that may cause conflict. Be courageous; lead with the truth. Address issues directly with those who are involved; avoid side conversations.
Keep perspective—remembe
Search for greater understanding or for the best solutions by asking others to explain what they mean. Be curious, ask the extra question. Ask questions for the benefit of others, even if you know the answer. Validate others when they ask questions.
Make it easy for others
Effort is important, but people expect results. Focus on outcomes when deciding what to do next. Follow-up on everything until it’s resolved. Finish tasks fully—no half-done.
Get to know customers and coworkers on a more personal level. Learn what matters to people and how they prefer to communicate. Build trust to solve problems and navigate conflict together.
Speed matters—move the w
Leave your workspace rea
Offer all feedback, both positive and negative, in a way that is respectful, specific, timely, and focused on behaviors and impact. Receive feedback with curiosity rather than defensiveness.
Set clear goals and define how success is measured. Make progress visible and check it regularly. Hold yourself and others accountable until the goal is hit.