The Quickscrews Way

Do the right thing, even when it’s uncomfortable, inconvenient, or costly. Tell the truth, no matter the consequences. Own your mistakes and make it right quickly. Don’t hide mistakes or shift blame.

Take responsibility for the energy and focus required to do your job well. Build habits around sleep, movement, nutrition, and recovery. Train awareness, attention, and self-control so you can perform consistently under pressure. Own your attitude, regardless of the circumstances.

Clarify expectations upfront. Check-in frequently. Accountability is: who is going to do what by when. If expectations change, then reset them out loud. Name it when expectations are not being met.

Don’t just fix the symptom—find what actually caused it. Change the system so the problem doesn’t come back. If a temporary fix is required, make it visible and create accountability to follow up until the real fix is in place.

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time. If a commitment is at risk, then notify others early and replace it with a new commitment. Reliability builds trust.

Put the team’s result ahead of ego, credit, or role boundaries. Do what best serves the group and the outcome, not just your part. Step in, help out, and support each other when it’s needed so the whole team succeeds.

Give others your undivided attention. Demonstrate your understanding by paraphrasing what you heard and confirm. Listen for what isn’t being said. Ask about the “why” behind the message.

Do excellent work. Demonstrate care about the quality of everything you touch. Before handing off, ask yourself: “am I proud of this work?” Don’t pass sloppiness downstream.

Start from the belief that people are fair and honest. Don’t invent bad motives—ask questions and clarify. Give people benefit of the doubt until facts prove otherwise.

Use and improve processes to eliminate waste, reduce confusion, and deliver consistent results. Don’t work around broken processes—fix them. Document and communicate all changes. Make it easy for the next person to succeed.

Catch people doing things right. Regularly extend meaningful acknowledgement and appreciation – up, down, and across the organization. Name the behavior and the impact.

Figure out what the customer is trying to accomplish and what matters most to them. Ask clarifying questions, then translate their needs into clear, accurate next steps that solve the right problem. Know the product and systems well enough to guide the customer to the right solution.

The best way to influence others is through your own example. Model the standard before expecting it from anyone else. Start the tough conversation. Be the first to back a strong idea, try a new process, or own a mistake publicly.

Respond to questions and concerns quickly with either a complete, accurate answer or a clear plan to deliver one. “I don’t know yet, but I will find out” is often better than no response. This includes in person, on the phone, or digitally. Become known for answering the phone and returning calls quickly.

Question how the work is done. Look for waste, friction, or unnecessary steps—and better ways to deliver value. Call out opportunities for improvement, even when it’s outside your own role or process.

Define what “good” looks like, why it matters, and how to achieve it. Show people where they are compared to the standard, then coach the adjustment. Turn unwritten expectations into shared, repeatable standards.

Take personal responsibility for making things happen. When the first plan fails, try another. Don’t wait and don’t stall—keep pushing until you find a solution. If you’re stuck, pull others in early.

Default to live communication (in person, phone, or video) when the topic is important, emotional, unclear, or likely to bounce back-and-forth. Tone and body language matter as much as words. Use async communication (email or chat) for simple updates, documentation, and broad visibility.

Keep others out of follow-up mode. Acknowledge quickly and send updates before anyone has to ask. Recap verbal conversations in writing with owners and next steps.

Try new approaches to learn and improve. Treat ideas as experiments to test, not positions to defend. Start small, observe results, and adjust based on what you learn. Take steps early to expose potential barriers or risks.

Develop people so results don’t depend on only one person. Don’t make yourself the only one who can keep things moving. Build backups before you need them. If only one person can do it, it’s a risk.

Adjust quickly when priorities, plans, or conditions change. Let go of what worked before and commit to the new direction. Stay open, flexible, and focused on what moves the work forward now.

Treat time, money, and resources like they are yours. Step in when something needs doing—no job is beneath you. Think about the company-wide impact of your decisions. Put the company’s long-term health ahead of convenience or ego.

Ask, “Who else would benefit from knowing this?” then tell them. Capture lessons when things go right and when things go wrong. Share what you learned often, so information doesn’t live in one head. Assume others do not have your context.

Set clear goals and define how success is measured. Make progress visible and check it regularly. Hold yourself and others accountable until the goal is hit.

Offer all feedback, both positive and negative, in a way that is respectful, specific, timely, and focused on behaviors and impact. Receive feedback with curiosity rather than defensiveness.

Leave your workspace ready for the next day. A “ready” environment is safer, less stressful, and more efficient. Eliminate hazards, fix clutter and confusion immediately, and never leave unsafe conditions for someone else to deal with. Keep physical spaces and digital files organized, labeled, and easy for others to understand so work can start safely and smoothly.

Speed matters—move the work forward every day. If a problem can be solved in a few minutes, then stop and deal with it now. Build repeatable workflows and use tools to get faster and easier over time, not by having to do it again.

Get to know customers and coworkers on a more personal level. Learn what matters to people and how they prefer to communicate. Build trust to solve problems and navigate conflict together.

Effort is important, but people expect results. Focus on outcomes when deciding what to do next. Follow-up on everything until it’s resolved. Finish tasks fully—no half-done.

Make it easy for others to work with you. Take one more step than necessary, so that the work becomes easier for the next person. Provide complete context & clear instructions. Be ridiculously helpful so people walk away thinking, “That was easy!”.

Search for greater understanding or for the best solutions by asking others to explain what they mean. Be curious, ask the extra question. Ask questions for the benefit of others, even if you know the answer. Validate others when they ask questions.

Keep perspective—remember that the world has bigger problems than the daily challenges that make up our work. Don’t take yourself too seriously. Smile, laugh, and keep a sense of humor.