The best way to influence others is through your own example. Model the standard before expecting it from anyone else. Start the tough conversation. Be the first to back a strong idea, try a new process, or own a mistake publicly.

Figure out what the customer is trying to accomplish and what matters most to them. Ask clarifying questions, then translate their needs into clear, accurate next steps that solve the right problem. Know the product and systems well enough to guide the customer to the right solution.

Catch people doing thing

Use and improve processe

Start from the belief th

Do excellent work.

Give others your undivid

Put the team’s result ah

Do what you say you’re g

Don’t just fix the sympt